I can’t say enough about the service I received! After being told at Judy’s Sewing in Santa Cruz that my Elna 5-thread serger was not repairable, I looked up an Elna dealership and found this remarkable place. My machine was fixed and guaranteed!
What really galls me is, I was told by Judy’s tech that not only was it a cheap machine, which it certainly is not, but he would recycle it for me so I wouldn’t have to pick it up! What a con!
Thank you, John, for doing your job and going beyond expectations for a customer. You rock!!
I wish I could give Mr. John Free a 20 star review! He is so knowledgeable about his product he sales. I went in to buy a sewing machine and not really knowing what I wanted, there were a least 7 machines set up to look at and try. He explained all of them to me of what each one would do. I ended up buying Elena 580. When I purchased my machine he told me that I could come in for lessons on how to use my sewing machine.
After, using my machine for a project I started another project but the thread started doing odd things. I phoned him and he walked me thru to troubleshoot the problem. Yesterday I went into learn different things the Elna 580 does, so excited to play with my machine this morning. I was so excited last evening that I could barely sleep.
I had owned 2 singer sewing machine in the past and after they both needed repair which cost me over $100.00 they didn’t work right. I just couldn’t justify putting more money into something that wouldn’t work properly.
So, if you want someone knowledgeable and stands behind his sewing machines go see John Free. More than Sewing is the place to go! Thanks John.
We drove 2 1/2 hours to have 3 machines serviced at this shop. John fixed two featherweights on the spot and my Elna quilting queen needed serviced and the thread cutter repaired. So it stayed. John is very knowledgeable and explained many features on his new Elna machines. My son and daughter in law will buy a machine from him when they are ready. We called ahead to make sure John Free was there.
I brought in an old sewing machine one of my kids left behind. John gives free estimates, he really knows his sewing machines! He looked it over, listened to the sounds it was making and
knew right away what was wrong.
I talked to him about what I needed the machine to do, his expert knowledge helped me purchase the correct foot, bobbins, and he had a missing part to the machine in his back room.
when I picked up my machine it was working perfectly! He gave me instructions on how to thread it, how to use the new walking presser foot I bought and showed me some of the stitches the machine could make. He then emailed me the manual for the machine.
I have no doubts that this machine will continue to work well and serve me well. John sells sewing machines as well as repairs them he has 35+ years in the business. He’s one of the best sewing machine repair men I have ever worked with.
I recommend him, and will go to him for all my sewing machine needs.
After traveling to four different shops in search of a new sewing machine I finally ended up at More Then Sewing. John Free was very knowledgable and explained all the different features of the Elna . This was something that did not happen at the other stores. His help made all the difference in my decision to purchase a sewing machine from him. John’s price was lower than other stores and the real shock came the next morning. He called back to say that Elna was having an anniversary and he would refund back hundreds of dollars to me! John is honest and trustworthy and I would recommend his store to anyone.